Return And Refund Policy

At Shady, customer satisfaction is our top priority. As we are just starting, we currently do not offer a broad returns and refund policy. However, we understand that sometimes unexpected issues may occur, such as receiving a damaged product. In such cases, we are here to assist you.

Damaged or Defective Products

If you receive a product that is damaged or defective, we are committed to providing a satisfactory solution. Please follow the steps below to initiate a replacement:

  1. Contact Us:

    Please contact us within 7 days of receiving your order and provide the following information:

    • Your order number
    • A description of the issue
    • Clear photos of the damaged or defective item

  2. Return Instructions:

    • Our customer support team will guide you through the process and provide the return address where you can ship back the product.

  3. Replacement:

    • Once we receive and inspect the returned item, we will issue a replacement product. Please note that the replacement will be the same model as originally ordered.

Important Information

  • No Refunds: At this time, we do not offer refunds. We appreciate your understanding as we work to improve our policies and services.
  • Shipping Costs: Customers are responsible for shipping costs when returning a product. However, if the damage or defect is confirmed to be due to our error, we will cover the shipping costs for the replacement product.
  • Exchanges: We currently do not offer exchanges for different products or models.

Contact Us

If you have any questions or concerns about our Returns and Refunds Policy, please do not hesitate to contact us. Our customer support team is here to help you with any issues you may encounter.

Contact Information

Thank you for choosing Shady. We appreciate your support and understanding as we grow and enhance our services to better meet your needs.